To view and download invoices, select the 'Billing' tile on the Brivo Store home page. From here, you can search for invoices by date and view invoices from as far back as two years. You can view the status from this list as well as select the option to view invoice or download.
You can make payments through the Brivo Store by credit card or send payments directly to Brivo by EFT or check.

For payment sent via Fedex/UPS/DHL or other carrier: 
Brivo Systems LLC
7700 Old Georgetown Road, Suite 300 
Bethesda, MD 20814
Phone: 866.692.7486

Brivo Banking Information Lockbox Instructions (for payments sent via U.S. Mail): 
Brivo Systems LLC
PO BOX 732976
Dallas, TX 75373-2976

ACH Instructions: 
Beneficiary name: Brivo Systems LLC 
Beneficiary: Account# 955241547ABA 
Routing# 111000614
Swift Code: CHASUS33International 
Routing# 021000021 
Bank Name: JP Morgan Chase Bank, N.A.Bank Address: Texas Market
PO Box 65975
4San Antonio, TX 78265 -9754 

Online Payment Portal Instructions:
1. Visit our website:  store.brivo.com.
2. Login to your account.
3. Select the invoices that you would like to pay, and you can pay by credit card.
Note: Please make sure your credit card address matches the “bill to” address on your invoice. If it does not, notify us, and we will update it for you.
To view and download invoices, select the 'Billing' tile on the Brivo Store home page. From here, you can search for invoices by date and view invoices from as far back as two years. You can view the status from this list as well as select the option to view invoice or download.
Please contact our sales administration team to make any changes to your Brivo Reseller account. They can be reached at administration@brivo.com. You can also update the 'ship to' address upon check out.
Please contact our sales administration team to make any changes to your Brivo Reseller account. They can be reached at administration@brivo.com.
You can reset a password two ways. First, is by selecting the 'I forgot my password' link on the login screen. Second, is by updating your password while signed in to the online store by going to My Account > View account details > Scroll down to login details. You will need to enter your current password as well as your new password.
You can create order templates in two ways. You can create a template by saving an order from your cart prior to placing an order or by selecting items from your 'Favorites' list upon clicking the order template icon on the home screen.
You can find 'order status' and 'order history' by selecting the 'order history' tile from the home screen. There you will find all details pertaining to orders placed including order status.
Please contact our sales administration team to make any changes to your Brivo Reseller account. They can be reached at administration@brivo.com.
If your account is in good credit standing, you can choose to pay by credit card at checkout or you can enter a purchase order number and opt to be invoiced Net30 terms.
You can make payments through the store by credit card or send payments directly to Brivo by EFT or check.

For payment sent via Fedex/UPS/DHL or other carrier:
Brivo Systems LLC
7700 Old Georgetown Road, Suite 300 
Bethesda, MD 20814
Phone: 866.692.7486

Brivo Banking Information Lockbox Instructions (for payments sent via U.S. Mail): 
Brivo Systems LLC
PO BOX 732976
Dallas, TX 75373-2976

ACH Instructions: 
Beneficiary name: Brivo Systems LLC 
Beneficiary: Account# 955241547ABA 
Routing# 111000614
Swift Code: CHASUS33International 
Routing# 021000021 
Bank Name: JP Morgan Chase Bank, N.A.Bank Address: Texas Market
PO Box 65975
4San Antonio, TX 78265 -9754 

Online Payment Portal Instructions:
1. Visit our website:  store.brivo.com.
2. Login to your account.
3. Select the invoices that you would like to pay, and you can pay by credit card.
Note: Please make sure your credit card address matches the “bill to” address on your invoice. If it does not, notify us, and we will update it for you.
Please place your order directly with the sales order team by emailing your purchase order as well as discounted quote from Brivo. This email address is salesorders@brivo.com. Please note you will be required to include your discounted quote in order to receive discounts as quoted.
You can add products to your cart by either going to 'quick order' and typing the part number into the search bar or by selecting items from the drop down menu titled 'Our Products' where you will find all available items to purchase by category.
You can view lead time by selecting an item in the store and viewing product details.
Some parts, including custom items, may not be available through the online store. To place orders for these items, please email your purchase order to salesorders@brivo.com. You may also reach out to the order team directly by emailing, salesorders@brivo.com.
Please select from one of the following categories or feel free to call our main line at 1.866.692.7486.

Quotes:  If you would like a quote or require assistance in building your order, please contact your Regional Sales Manager, Area Account Manager or contact Sales Support via email at sales@brivo.com or by phone at 1.866.692.7486, option 1.

Customer Care:  If you require assistance with an existing Customer account, have questions regarding an Open Case, or have a support-related questions, please contact the Brivo Customer Care Team via email at customercare@brivo.com or by phone at 1.866.692.7486, option 3.

Billing and Invoicing:  For billing, invoicing, and other credit-related inquiries please contact accounting@brivo.com.

Training:  For inquiries related to Brivo University, Certifications, Administrator Training or to schedule a training session, please contact the Brivo Training Team via email at training@brivo.com.

Professional and Administrative Services:  For inquiries related to Professional Services or your Professional Service order, please contact our Professional Services Team at pro.services@brivo.com. Inquiries will be attended to  between 9:00AM and 4:00PM ET, Monday-Friday.
Professional & Administrative Services may be ordered online. Please be sure to provide the appropriate contact information with order placement so that our team may reach you with questions and information pertaining to your order.
The search function leverages part numbers, product names as well as product descriptions. If you are not able to find what you are looking for by entering a partial part number or keyword, you can contact our orders team by emailing salesorders@brivo.com.
Quick order allows you to add items directly into your basket. You can find the quick order screen by selecting the 'quick order' tile on the home screen upon logging into the store. There are two ways you can add items into your basket from the quick order page.

First, you can add items by entering the part number in to the search box and selecting the item you wish to add.

Second, you can download and fill out the order template and then upload it into the store. Use 'Browse' to select the .csv file from your computer. This can be found on the right hand side of the screen while on the quick order page. Please note that you cannot order Brivo Complete packages through this feature.
Upon logging into the store, click on the 'Price List' tile and your price list will be automatically generated and downloaded to your computer
For information regarding returns, advanced replacements and our warranty policy, please check the following. Please note that Brivo does not provide repair services.

New Product Returns:   For new product returns, please contact rma@brivo.com and reference the original PO number of the product(s) for return to receive an RMA number and return shipping address. Brivo may charge a restocking fee of up to 15% of the purchase price paid for Brivo products. For further warranty policy detail, please refer to your Brivo Reseller Agreement.

Defective Returns and Replacements: 
Warranty Policy: The Brivo Hardware warranty period is three years from the date of shipment. For Third-party Hardware, the warranty (if any) of the original manufacturer applies. For further warranty policy detail, please refer to your Brivo Reseller Agreement.
For information regarding returns, advanced replacements and our warranty policy, please check the following. Please note that Brivo does not provide repair services.

New Product Returns:  For new product returns, please contact rma@brivo.com and reference the original PO number of the product(s) for return to receive an RMA number and return shipping address. Brivo may charge a restocking fee of up to 15% of the purchase price paid for Brivo products. For further warranty policy detail, please refer to your Brivo Reseller Agreement.

Defective Returns and Replacements: 
Warranty Policy: The Brivo Hardware warranty period is three years from the date of shipment. For Third-party Hardware, the warranty (if any) of the original manufacturer applies. For further warranty policy detail, please refer to your Brivo Reseller Agreement.
The Brivo Warranty Policy is as follows: The Brivo hardware warranty period is three years from the date of shipment. For third-party hardware, the warranty (if any) of the original manufacturer applies. For further warranty policy detail, please refer to your Brivo Reseller Agreement.
A flat rate shipping amount is assigned based on your total order weight.
Shipping costs are based on weight and size. There are three shipping options: Next day by 10am, 2 day shipping and standard ground.
Brivo offers several options for financing. For more information about Brivo's financing options, click here or contact financing@brivo.com.
Orders shipping via UPS Next Day, UPS 2-Day and UPS 3-Day must be submitted by 12 p.m. EST to meet the shipping deadlines. Not all parts are eligible for next day shipping.

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